Refund policy

30-Day Return Window:
You have 30 days from the date of delivery to return your items, provided they meet the return criteria outlined below.
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Last updated:  June 2024

1. General

2. Return Policy Details

3. How to Initiate a Return

4. Refunds

1. general

At Marsofia International, we stand behind the quality of our products, and we strive to ensure our customers are completely satisfied. If for any reason you are not entirely happy with your purchase, we offer a 30-day return policy under specific conditions. 

 

Please review the details below to understand our return process and satisfaction guarantees. You can always contact us with any return inquiries at sales@marsofiainternational.com

2. return policy details

1. Return Shipping Costs:

The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of the returned item.

 

2.Condition of Returned Items:

Returned items must be new, unused, and in their original condition and packaging. Returns will only be accepted with prior authorization.

 

3. Returns Due to Our Error:

Returns are only accepted if we made a mistake, such as sending the wrong product. This is a rare occurrence, but we are committed to resolving any such issues promptly.

 

4. Order Cancellations and Processing Fees:
In case of order cancellations, a processing fee will be retained to cover transaction costs incurred by our payment processor. This fee is non-refundable as it is charged by the payment processor and is deducted from the refund amount.

 

3. how to initiate a return
  1. Contact Us:

Before sending your return, please contact us at sales@marsofiainternational.com to initiate the return process. Provide your order number, the reason for the return, and obtain prior authorization.

  1. Prepare Your Package:

Carefully pack the items in their original packaging, including any documentation, accessories, and tags. Ensure the package is securely sealed to prevent damage during shipping.

  1. Shipping Your Return:

Ship the package to the provided return address. Be sure to retain a copy of your shipping receipt and tracking information.

4. refunds
  1. Processing Time:

Once we receive and inspect your returned items, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

  1. Refund Delays:

If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us at sales@marsofiainternational.com.