Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request.
2. Product Questions
How are the products packaged?
All our products are individually packaged in 1kg (2.2 lbs) bags to ensure quality and freshness.
Can I mix and match differents products in my order?
Yes, you can customize your order to suit your business needs.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and volume. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing sales@marsofiainternational.com or by whatsaap +593 96 233 4041
What are your business hours?
Our business hours are Monday through Friday from 8:00am to 5:00pm ECT (UTC -5:00)
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at sales@marsofiainternational.com
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at Guayaquil-Ecuador.
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