Our Quality Guarantee

At Marsofia International LLC, we are committed to providing high-quality flowers that meet your expectations. As natural products, flowers may have slight variations in color, size, and appearance. These unique characteristics are part of their charm and beauty. While we strive to ensure excellence in every shipment, our Satisfaction Guarantee is designed to address any legitimate concerns within the boundaries of our store policies.

What Does Our Guarantee Cover?

Our guarantee ensures that your preserved flowers meet the following standards:

  • Careful Selection: Flowers are handpicked at their optimal stage of freshness for preservation.
  • Expert Preservation: Our flowers undergo a meticulous preservation process, maintaining their vibrant colors and soft texture for up to 12 months.
  • Secure Packaging: Each shipment is securely packed to protect the flowers during transit.

Important Notes About Natural Flowers
  • Color Variations: Due to monitor settings and the natural preservation process, slight differences in color may occur. These variations are not considered defects.
  • Size and Shape: As natural products, small variations in bloom size and shape are expected and add to their authenticity.

Our Policies for Concerns

If you encounter an issue with your shipment, such as significant damage during transit, we are here to help. However, please note the following:

  1. Damage During Shipping: Contact us within 24 hours of delivery with photos of the damaged flowers and the packaging.
  2. Resolution Options: Claims will be handled according to our store’s refund and return policies, which may include partial credit or a replacement if the issue is determined to be valid.
  3. Refund Policy: Refunds or replacements will only be issued if the product is deemed defective due to factors outside normal variations. Refund requests are subject to approval based on our store policies.

What Our Guarantee Does Not Cover
  • Minor variations in color, size, or texture.
  • Flowers that are mishandled, stored in unsuitable conditions, or altered by the customer.
  • Delays caused by unforeseen shipping disruptions.

How to Submit a Claim

01.

Contact Us: Reach out to our Customer Care team within 24 hours of receiving your shipment via chat, email, or phone.

02.

Provide Evidence: Include your order number, photos of the flowers, and a clear explanation of your concern.

03.

Review Process: Our team will review your claim based on our policies and provide a resolution within 3-5 business days.

Why Choose Marsofia International LLC?
  • High Standards: Flowers are sourced from Ecuador’s finest farms and preserved with precision.
  • Transparent Policies: Our policies ensure clarity and fairness while setting realistic expectations.
  • Dedicated Support: Our Customer Care team is here to guide you through every step of the process.

Experience the beauty of preserved flowers with confidence, knowing that Marsofia International LLC is committed to quality and transparency.

For full details, please refer to our Refund and Return Policy. If you have any questions, our Customer Care team is always happy to assist.

GLOBAL SHIPPING

DIRECT ECUADOR SOURCING

SUSTAINABLE TRADE SOLUTIONS

PREMIUM ECUADORIAN PRODUCTS

GLOBAL SHIPPING

DIRECT ECUADOR SOURCING

SUSTAINABLE TRADE SOLUTIONS

PREMIUM ECUADORIAN PRODUCTS

GLOBAL SHIPPING

DIRECT ECUADOR SOURCING

SUSTAINABLE TRADE SOLUTIONS

PREMIUM ECUADORIAN PRODUCTS
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